SMS Terms and Conditions

1. Program name and sender

Program name: PCC GURU Text Alerts

Sender: PCC GURU LLC

Sending number: (888) 487-8260

Support: help@pccguru.com or 747-777-6540

2. Eligibility

The program is available only to authorized PointClickCare users associated with participating PCC GURU customer organizations. Eligibility may depend on the user’s organization, PointClickCare Position, facility access, the alert categories configured by the organization, and other authorization rules.

SMS enrollment is optional and is not required to use PCC GURU or to continue receiving email reports or alerts where email delivery is otherwise available.

3. How users opt in

The planned secure enrollment process requires the user to:

1. Visit the public PCC GURU SMS Opt-In page.
2. Authenticate using the user’s PointClickCare username and password.
3. Enter the mobile number to be enrolled.
4. Allow PCC GURU to confirm that the entered number matches the mobile number in the user’s PointClickCare User Profile.
5. Review the SMS disclosure and affirmatively select an unchecked consent box.
6. Submit the enrollment and receive a confirmation message when enrollment is accepted.

Consent is recorded for the combination of the participating organization, PointClickCare username, and verified mobile number. PointClickCare passwords are used for authentication and are not stored as part of the SMS consent record.

4. Types of messages

PCC GURU Text Alerts may include selected operational or clinical-review notifications generated from authorized PointClickCare Data Relay information using organization-defined criteria. Examples may include notices that a new medication order or another selected clinical event requires review.

Messages may identify the participating facility and the alert category. Depending on organization configuration and applicable policy, a message may include a limited resident reference. Detailed information may require the recipient to authenticate through a secure PCC GURU page.

PCC GURU alerts organize information for review. They do not determine that a medication or treatment is inappropriate, direct resident care, replace professional judgment, or serve as an emergency-alert system.

5. Message frequency

Message frequency varies and may range from no messages to multiple messages per day. Frequency depends on facility activity, alert categories enabled by the participating organization, the number of facilities for which the recipient is authorized, the number of qualifying events, and whether messages are sent individually or in a summary format.

6. Message and data rates

Message and data rates may apply according to your mobile-service plan. PCC GURU does not charge recipients a separate fee for receiving PCC GURU Text Alerts. Contact your mobile carrier for information about your plan.

7. How to opt out

Reply STOP to end all PCC GURU text messages to your mobile number. PCC GURU treats a STOP request as a global SMS opt-out for that number, across all participating organizations, PointClickCare usernames, facilities, and alert categories.

After a valid STOP request, you will receive a confirmation that no further PCC GURU text messages will be sent. Email delivery may continue where applicable.

You may also contact PCC GURU at help@pccguru.com or 747-777-6540 to request assistance with SMS removal. Provider or carrier requirements may require a START or UNSTOP message before a previously stopped number can receive texts again.

8. How to obtain help

Reply HELP for program assistance. You may also contact:

9. Mobile-number changes

Before sending, PCC GURU may compare the current mobile number in the user’s PointClickCare User Profile with the number associated with the PCC GURU consent record. If the number changes or no longer matches, PCC GURU will not send SMS messages to the new number until the user completes a new opt-in.

If a mobile number is reassigned, transferred, disconnected, or no longer belongs to you, update your PointClickCare User Profile and contact PCC GURU promptly.

10. Delivery and carrier limitations

Message delivery is subject to mobile-carrier networks, telecommunications providers, device availability, service interruptions, filtering, and other conditions outside PCC GURU’s control. Delivery may be delayed or may fail. PCC GURU does not guarantee immediate or uninterrupted delivery.

Do not rely on PCC GURU SMS messages as the sole means of addressing emergencies or time-critical resident care. Follow your organization’s approved clinical, emergency, escalation, and communication procedures.

11. Recipient responsibilities

You are responsible for protecting your mobile device and account, preventing unauthorized access, and promptly reporting a lost device, changed number, or suspected unauthorized access. Do not forward sensitive alert content to unauthorized persons.

Facility access and alert eligibility are based on information and permissions maintained by the participating organization and PointClickCare. Receipt of a message does not expand your authorization to access resident or facility information.

12. Privacy

PCC GURU’s handling of mobile numbers, consent records, and SMS information is described in the Privacy Policy. PCC GURU does not sell or rent mobile numbers or SMS consent information and does not share mobile information with third parties or affiliates for their marketing or promotional purposes.

13. Changes to the SMS program or these Terms

PCC GURU may modify, suspend, or discontinue the SMS program or update these SMS Terms. Material changes may be posted on the website or communicated through the enrollment process or other appropriate means. The effective date at the top identifies the current version.

14. Contact information